Frequently Asked Questions
About Canadian Die Cast
What is Canadian Die Cast?
Canadian Die Cast is an independent online retailer specializing in collectible diecast model cars, trucks, commercial vehicles, figures, and related collectibles.
We are based in Brampton, Ontario, Canada and currently serve customers within the United States.
We carry models from many established diecast manufacturers in popular scales including 1/64, 1/43, 1/24, 1/18, and others.
Is Canadian Die Cast affiliated with the automotive brands shown on the website?
Canadian Die Cast is an independent retailer.
Unless specifically stated otherwise, we are not the manufacturer of the products sold on our website and do not claim official affiliation with or endorsement by the automotive brands represented by the collectible models.
Manufacturer names and automotive brand names are used to accurately identify the products being sold.
Product Availability
Are products marked “In Stock” actually available?
Inventory shown on our website reflects product availability through our distribution network and is updated regularly.
Because inventory can change quickly, an item may occasionally become unavailable between the time an order is placed and the time it is processed.
If an ordered item becomes unavailable, we will contact you and handle the unavailable item in accordance with our Refund Policy and applicable law.
Do you physically store every product shown on the website?
Our inventory is supplied through our distribution and fulfillment network.
U.S. orders are fulfilled domestically through our U.S. distribution network.
Are your products new?
Unless a product page clearly states otherwise, products are sold as new collectible items.
Because collectible packaging is part of the product presentation, minor factory imperfections or small variations in packaging can occasionally occur.
United States Shipping
Where do you currently ship?
Canadian Die Cast currently ships orders only to addresses within the United States.
How much is shipping within the United States?
Standard shipping within the United States is FREE unless otherwise stated during checkout.
There is no minimum purchase requirement for standard U.S. shipping.
How long does U.S. delivery take?
Our estimated delivery time for U.S. orders is approximately 3–5 business days.
Delivery times are estimates and may occasionally be affected by carrier delays, weather, address issues, holidays, or other circumstances outside our control.
Where are U.S. orders shipped from?
U.S. orders are fulfilled domestically through our U.S. distribution network.
Which carriers do you use?
U.S. orders are normally shipped using carriers such as USPS or UPS. The carrier used may vary depending on the order, destination, and package requirements.
Will I receive tracking information?
Yes. Tracking information is provided after your order has been prepared and dispatched.
Orders & Payments
Which currency will I be charged in?
The applicable currency and final amount are displayed before you complete your purchase at checkout.
Customers should always review the final order total and currency before submitting payment.
When is my order confirmed?
Your order is confirmed after checkout has been successfully completed and payment authorization has been received.
You will receive an order confirmation using the email address provided during checkout.
Can I change or cancel my order?
If you need to request a change or cancellation, contact us as soon as possible at info@info.canadiandiecast.com.
We cannot guarantee that an order can be changed or cancelled after it has entered the fulfillment process.
Returns & Refunds
Can I return an item if I change my mind?
Eligible unused products may be returned within 30 days of delivery.
The product must be unused, undamaged, and returned with its original product packaging, inserts, accessories, and other included materials.
A 15% restocking fee applies to approved non-defective change-of-mind returns.
Who pays return shipping?
Return shipping costs for approved change-of-mind returns are the responsibility of the customer unless otherwise agreed to by Canadian Die Cast.
For an approved damaged, defective, or incorrectly shipped item, Canadian Die Cast will provide an appropriate replacement or refund at no additional cost to the customer. If a return is required for an approved claim, we will provide return instructions and, where applicable, a prepaid return shipping label.
What if my product arrives damaged, defective, or incorrect?
If your order arrives damaged, defective, or you receive a product different from the one you ordered, please contact us within 30 days of delivery.
Include your order number, your name, a description of the problem, clear photographs of the product, and photographs of the product packaging and shipping package when applicable.
How do I start a return?
Email info@info.canadiandiecast.com with your order number and the reason for your return.
Please do not send a product back before receiving return instructions from us.
How long does a refund take?
After an approved return is received and inspected, we normally process the approved refund within 5 business days. Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.
Refund amounts and any applicable fees are governed by our Return & Refund Policy and applicable law.
Do you offer exchanges?
Direct exchanges are not currently offered for U.S. orders. Return the eligible item for a refund and place a new order for the replacement product.
Delivery Issues
What should I do if my tracking shows delivered but I cannot find my package?
First, check around your property and confirm whether another household member, building reception area, mailroom, concierge, or neighbor accepted the package.
If you are still unable to locate the shipment, contact the delivery carrier and then contact us at info@info.canadiandiecast.com with your order number.
What happens if my package is delayed?
Carrier delays can occasionally happen. If tracking has not updated for an extended period or your package appears significantly delayed, contact us with your order number and we will review the shipment.
Do you ship to PO boxes?
We currently require a valid residential or business street address and do not ship to PO boxes.
Product Information
Are the model dimensions and scales exact?
Diecast scale and product specifications are provided based on manufacturer information. Small manufacturing variations may occasionally occur.
Please review the product title, description, scale, specifications, and photographs before purchasing.
Are the product photos of the exact item I will receive?
Product images are intended to accurately represent the model being sold.
Manufacturers may occasionally make minor packaging, labeling, or production changes without providing new promotional images. The product title and specifications should be used together with the images when confirming the item you are purchasing.
Are these toys for children?
Many diecast models sold by Canadian Die Cast are collectible products intended for adult collectors and may contain small parts. Please review any manufacturer age recommendations or warnings shown on the product or packaging.
Contact Us
Canadian Die Cast
50 Truro Circle
Brampton, Ontario L7A 4E5
Canada
Email: info@info.canadiandiecast.com
Phone: +1 249-421-8505
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
For questions about an existing order, please include your order number so we can assist you more efficiently.