FAQs

Shopping & Product Information

What is Canadian Die Cast?

Canadian Die Cast is an independent online retailer specializing in collectible diecast model cars, trucks, construction equipment, aircraft, figures, and related collectibles. We operate online from Brampton, Ontario, Canada and currently serve customers within the United States.

Are your products new and authentic?

Our products are sold as new, authentic collectibles unless the individual product page clearly states otherwise. Check the product description for details about the manufacturer, packaging, and condition.

Are you affiliated with the vehicle brands shown on your website?

Canadian Die Cast is an independent retailer. We do not claim affiliation with or endorsement by the automotive brands represented by the models unless expressly stated. Manufacturer and vehicle brand names help identify the products being sold.

What do scales such as 1:64 or 1:18 mean?

Scale describes the model’s size compared with the real vehicle. A 1:64 model is approximately one sixty-fourth of the real vehicle’s size, while a 1:18 model is larger.

Models of different vehicles can have different dimensions even when they share the same scale. Check the product description for approximate measurements.

How do I know whether a model has opening doors or other moving parts?

Features vary by manufacturer and model. Review the product description for opening doors, hoods, steering, movable attachments, and other features. If you need help confirming a feature, contact us before ordering.

Are these models suitable for children?

Many products are intended for collectors and may contain small parts. Review the manufacturer’s age recommendations and safety warnings on the product or packaging before giving a model to a child.

Are products marked “In Stock” available to order?

“In Stock” reflects inventory available through our distribution network. Availability is updated regularly, but an item can occasionally become unavailable before an order is processed.

If we cannot fulfill an item, we will contact you and issue a full refund for that item, including applicable taxes, to your original payment method. No processing or restocking fee applies. Store credit is available only if you choose it.

Shipping & Delivery

Where do you ship?

We currently ship only to addresses within the United States.

Where are U.S. orders shipped from?

U.S. orders are fulfilled domestically through our U.S. distribution network. Our Canadian business address is our business contact address.

How much does shipping cost?

Standard U.S. shipping is free on all orders, with no minimum purchase required.

How long does delivery take?

Our estimated delivery time is 3–5 business days from order to delivery.

Business days are Monday through Friday, excluding applicable holidays. Delivery dates are estimates and can be affected by carrier delays, weather, address issues, and other circumstances outside our control.

Will I receive tracking information?

Yes. Tracking information is provided when your shipment is dispatched.

Do you ship to PO boxes?

No. We currently require a valid residential or business street address.

Can I visit your store or pick up an order?

Canadian Die Cast operates exclusively online. We do not have a retail storefront or offer in-person shopping or customer pickup.

What should I do if my package is delayed or marked delivered but missing?

Check the tracking information and confirm that the shipping address is correct. If tracking shows delivered, check with household members, building reception, a mailroom, or neighbors who may have accepted the package.

If you still need help, contact the carrier and email us with your order number and tracking details so we can review the shipment.

Orders & Payments

Which payment methods can I use?

The available payment methods are displayed at checkout. Review the options shown there before completing your purchase.

Which currency will I be charged in?

The applicable currency and final order total are displayed at checkout before payment. Please review both before submitting your order.

Can I change or cancel my order?

Contact us as soon as possible if you need to request a change or cancellation. We may be unable to accommodate your request once the order has entered the shipping or fulfillment process.

For an approved cancellation before shipment or processing for shipment, we refund the full amount paid for the cancelled items, including applicable taxes, to your original payment method. No processing or restocking fee applies.

Once an order has shipped, the applicable return conditions apply.

Returns & Refunds

Can I return a model if I change my mind?

You may request a return within 30 days after receiving your order.

For a change-of-mind return, the item must be unused, undamaged, and returned with its original product packaging, inserts, and included accessories. Missing or materially damaged original packaging may affect eligibility.

Approved change-of-mind returns are subject to a 15% restocking fee, and the customer pays return shipping.

What if my item arrives damaged, defective, or incorrect?

Contact us as soon as possible with your order number and photographs showing the issue. Include photographs of the product, product packaging, and shipping package where relevant.

For an approved claim, we will provide an appropriate replacement or full refund for the affected item at no additional cost to you. No restocking or refund processing fee applies. If a return is required, we will provide instructions and cover the required return shipping costs.

How do I start a return?

Email info@info.canadiandiecast.com with:

Your order number and name.
The product you wish to return.
The reason for the return.
Photographs if the item is damaged, defective, or incorrect.

Please wait for approval and return instructions before sending merchandise back. Our business contact address should not be used as a return address unless we instruct you to do so.

Do you offer exchanges?

Direct exchanges are not currently offered for U.S. orders. You can return an eligible item for a refund and place a new order for the replacement product. The applicable return conditions and fees still apply.

How long does a refund take?

When a return is required, we normally process an approved refund within five business days after receiving and inspecting the returned item.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Can I choose store credit instead of a refund?

When offered, you may choose store credit instead of a refund to your original payment method. Store credit is optional.

For approved change-of-mind returns, the 15% restocking fee applies whether you choose store credit or a refund. No additional refund processing fee applies.

For complete details, please review our Return & Refund Policy.