Return & Refund Policy

At Canadian Die Cast, we want our cancellation, refund, return, and damaged-item policies to be clear and transparent before you place an order.

30-Day Return Period

You may request a return within 30 days after receiving your order.

Items returned because of a change of mind must be unused, undamaged, and returned with their original product packaging, inserts, and included accessories.

Because packaging is an important part of collectible products, missing or materially damaged original product packaging may affect eligibility for a change-of-mind return.

For approved change-of-mind returns, the customer is responsible for return shipping costs, and a 15% restocking fee applies.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, contact us as soon as possible.

Please include your order number and photographs showing the product, product packaging, and shipping package where relevant.

For an approved damaged, defective, or incorrectly shipped item, Canadian Die Cast will provide an appropriate replacement or full refund for the affected item at no additional cost to the customer.

No restocking or refund processing fee applies to these cases. If a return is required, we will provide return instructions and cover the required return shipping costs.

Change-of-Mind Returns

Non-defective products may be returned within 30 days of delivery, provided they meet the return-condition requirements above and the return is approved by Canadian Die Cast.

A 15% restocking fee will be deducted from the refund amount for approved non-defective change-of-mind returns. No additional refund processing fee applies.

Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise agreed to by Canadian Die Cast.

Do not send a product back before receiving return instructions from us.

Unavailable or Out-of-Stock Items

Although we make every effort to maintain accurate inventory, an item may occasionally become unavailable after an order has been placed.

If we are unable to fulfill an item, we will contact you and issue a full refund for the unavailable item, including applicable taxes, to your original payment method. No processing or restocking fee applies.

You may choose Canadian Die Cast Store Credit instead of a refund to your original payment method. Store Credit is optional and will only be issued if you select it.

Cancellation Before Shipment

If you change your mind and request to cancel an order before it has been shipped or processed for shipment, the cancellation request is subject to approval.

For an approved cancellation, the full amount paid for the cancelled items, including applicable taxes, will be refunded to your original payment method. No processing or restocking fee applies.

You may choose Store Credit instead of a refund to your original payment method.

Once an order has entered the shipping or fulfillment process, we may be unable to cancel it. If the order has already shipped, it will be handled under our Change-of-Mind Returns policy.

U.S. Exchanges

Direct exchanges are not currently offered for U.S. orders. Return the eligible item for a refund and place a new order for the replacement product.

Returns remain subject to the applicable conditions and fees described in this policy.

Store Credit

When Store Credit is offered and selected instead of a refund to the original payment method, the approved refund amount will be credited to your Canadian Die Cast customer account.

For change-of-mind returns, the 15% restocking fee applies whether you choose a refund to your original payment method or Store Credit.

No refund processing fee applies to either option.

Store Credit may be used toward future purchases from Canadian Die Cast and is not redeemable for cash except where required by applicable law.

Refund Processing

Approved refunds will be issued to the original payment method after the applicable cancellation, return, or damage claim has been reviewed and approved, unless you choose Store Credit.

When a returned product is required, we normally process the approved refund within five business days after receiving and inspecting it.

After Canadian Die Cast issues a refund, the time required for the funds to appear in your account will depend on your bank, credit card issuer, or payment provider.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Start a Return

Email info@info.canadiandiecast.com with:

• Your order number and name.

• The product you wish to return.

• The reason for your return.

• Photographs if the item is damaged, defective, or incorrect.

Please wait for approval and return instructions before sending merchandise back.

Business Contact

Canadian Die Cast
50 Truro Circle
Brampton, Ontario L7A 4E5
Canada

Email: info@info.canadiandiecast.com
Phone: +1 249-421-8505

Canadian Die Cast operates exclusively online. We do not have a retail storefront or offer customer pickup. The address above is our business contact address; please follow the return instructions provided for your approved return.